Tl;dr: In this case study, Greg’s Motor Spares reduced stockouts and improved service reliability by implementing Intuendi’s AI-powered demand forecasting pacross thousands of SKUs and locations. Over 24 months, stockouts dropped by an average of 35%, leading to stronger product availability and customer satisfaction.
For multi-location spare parts distributors, product availability is a critical differentiator. Greg’s Motor Spares, a leading supplier of auto repair and spare parts based in Namibia, operates 31 locations across 30 regions and manages a catalog of more than 33,000 SKUs. The company’s success depends on reliably delivering the right part, at the right location, at the right time.
As the business expanded, leadership recognized that traditional inventory management approaches were no longer sufficient. Stockouts across key SKU classes were starting to affect both customer satisfaction and revenue, threatening the company’s reputation for reliability and the bottom line.
The Challenge
As the business grew, stockouts across key SKU classes were affecting both customer satisfaction and revenue potential:
- AA SKUs had stockouts of 21%, CA SKUs 19%, and CC SKUs were even more unpredictable
- Granular sales patterns made it difficult to predict demand accurately at each location
- Manual planning processes could not capture the complexity of SKU-location allocations
The Greg’s leadership team knew that restoring reliable availability would require a smarter, predictive approach that could handle location-specific nuances.
The Strategic Shift with Intuendi
Greg’s Motor Spares adopted Intuendi’s AI-powered platform to bring structure, intelligence, and foresight to inventory management. The approach combined advanced analytics with their team’s deep operational knowledge:
- AI-powered demand forecasting that captured patterns across thousands of SKUs and dozens of locations
- ABC classification at the location level to differentiate high-impact SKUs from slow movers
- Actionable insights integrated into daily planning, allowing teams to proactively prevent stockouts and make transfer decisions
Rather than relying on reactive restocking, Greg’s team could anticipate demand spikes and manage inventory proactively.
The Results
Over the course of 24 months (January 2024 to December 2025):
- Stockouts dropped on average 35%
- Location-level planning improved accuracy, reducing lost sales due to unavailability
- Customers experienced more consistent service and product availability
“From a national sales perspective, Intuendi has made a meaningful difference to our business. Better forecasting and improved stock planning have helped us reduce stockouts, support our branches more effectively, and deliver a more consistent experience to our customers.”
The Advantage Gained
Greg’s Motor Spares transformed a historically reactive inventory process into a predictive, reliable system. By leveraging Intuendi, the company ensured high service levels across thousands of SKUs and multiple locations, turning stockout risk from a constraint into a strategic advantage.
This forward-looking approach enabled leadership to scale operations without compromising service quality, maintaining their reputation as a dependable supplier in a competitive market.
